Returns & Exchanges

At Universal Store, we want you to love your purchase, which is why we offer a flexible 30-day return policy for all unworn apparel and accessories. Simply ensure items are in their original condition with tags attached to receive a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all original tags and labels are still attached to the garments.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.